DISCLAIMER
The information contained on this website is provided by Harley and Rose Florist in good faith. To the best of our knowledge, the information is accurate and current, though we never warrant nor represent that your use of materials displayed on this website will not infringe rights of third parties not owned by or affiliated with Harley and Rose.
To the fullest extent permitted, Harley and Rose disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Your use and browsing of this website is at your own risk. Harley and Rose will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through harleyandrose.net.
We will make every attempt to fulfil your request but cannot guarantee it. Prices of goods and services and delivery and other charges displayed on the harleyandrose.net web-site are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. All prices quoted are inclusive of GST and all prices are quoted in Australian dollars. Flowers/plants are seasonal and subject to availability on the day of delivery. Hamper items are subject to availability on the day of delivery. Containers are subject to availability on the day and may be substituted. Products/colours/containers may vary in regional/interstate areas
COPYRIGHT
Copyright on harleyandrose.net website is the property of Harley and Rose. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of third parties. This property may only be used for the purposes of browsing the harleyandrose.net website and acquiring goods and services of Harley and Rose. You should assume that everything you see or read on this website is copyrighted and may not be used without the written permission of Harley and Rose. Harley and Rose neither warrants nor represents that your use of materials displayed on this website will not infringe the rights of third parties not owned or affiliated with Harley and Rose.
RETURNS AND REFUNDS - Flowers
Harley and Rose handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. As each flower arrangement is unique, so too, are the special requirements surrounding your order. For that reason, we ask that you please call us on 95816122 during business hours to discuss any queries or concerns you may have in relation to your gift. A number of resolutions may be available to you and are subject to your particular situation. Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return and a photo of the arrangement so that we can fully understand the issue and thereby take action accordingly. If we are unable to resolve your complaint or further assist you, we will process a partial refund upon timely receipt of the goods purchased. Refunds are made at the discretion of Harley and Rose.
Note: All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased.
Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only.
CANCELLATION
PRODUCT CARE
Bearing in mind that flowers, plants and trees are living things. Cut flowers may last 3-5 days if looked after by the recipient. This includes cutting stems regularly, changing the water in your vase for cut flowers and watering all arrangements daily. Flowers should be kept in a cool place out of direct sunlight, heaters, air-conditioners, under ceiling fans and on or near TVs to help ensure a longer lifespan.
BUSY TIMES
Premium dates incur higher prices due to factors that are outside our control. These dates include, but are not limited to:
2 weeks before, 2 weeks after and including February 14th
2 weeks before, 2 weeks after and including Mother's Day
2 weeks before, 2 weeks after and including Christmas
2 weeks before, 2 weeks after and including New Year's Eve
Higher delivery charges may also apply during these peak periods.
Prices and product availability, may vary due to COVID.
RETURNS & REFUNDS - CLOTHING & ACCESSORIES
Sale items are non returnable or exchangeable.
For non-sale items:
Please note returns only accepted unused, with original swing tags/labels attached, within 14 days of receipt.
Item/s that smell of perfume or deodorant, or have make up marks or stains on them will not be accepted as returns. A refund excluding postage/freight will be made against the original purchase within 5 business days of receipt of goods.
If a garment is the wrong size we will exchange it (at the purchasers freight cost) with the same garment in a different size. We are unable to accept returns on hats, hair pieces and earrings due to Australian health and safety regulations. Cost to return the garment is at the customer’s expense.
Faulty items will either be replaced, repaired or refunded after assessment by the Harley and Rose customer service team. All faulty items must be reported to the Harley and Rose Customer Service Team within 14 days of receipt of the goods.
Any product being returned must be in its original condition, unused, unmarked, in the original packaging & not defective as a result of misuse.
Note: Please have your order number and email address and contact phone number used on the initial order to lodge a return.
Email: ohhey@harleyandrose.net.au with your claim
Any refund will be made the same way you paid.
Non-Defective Goods Fee
For warranty claims on non defective goods a $10 non-fault fee will be payable. The customer will have to pay for the $10 shipping cost before the non-faulty item is returned to the customer.