The information on this website is provided by Harley and Rose Florist in good faith. While we make every effort to ensure all details are accurate and current, we do not warrant or represent that your use of materials displayed on this website will not infringe the rights of third parties not owned or affiliated with Harley and Rose.
To the fullest extent permitted by law, Harley and Rose disclaims all representations and warranties — express or implied — including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Your use of this website is at your own risk.
Harley and Rose will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to product liability, negligence, or personal injury resulting from the use of goods or services supplied to you through harleyandrose.net.
We make every effort to fulfil all orders, however this cannot be guaranteed. Prices, delivery fees and product availability shown on harleyandrose.net are correct at the time of display but may change without notice. We aim to be as accurate as possible with product descriptions and pricing.
All prices include GST and are quoted in Australian dollars.
Flowers, plants and hamper items are seasonal and subject to availability on the day of delivery. Containers and specific product colours may also vary and may be substituted with similar items where necessary, including for regional or interstate deliveries.
All content on harleyandrose.net is the property of Harley and Rose. This includes text, images, graphics, trademarks and registered trademarks belonging to Harley and Rose or third parties.
Material on this website may only be used for browsing and purchasing goods or services from Harley and Rose. No material may be copied, reproduced, distributed or used without written permission. You should assume all content is copyrighted unless stated otherwise.
Harley and Rose processes returns and refunds in accordance with Australian Consumer Protection laws.
Each floral arrangement is unique, and therefore we ask that you phone us on 9581 6122 during business hours to discuss any concerns.
If you wish to return your order, you must notify us within 24 hours of purchase, providing a valid reason and a clear photo of the arrangement so we can assess the issue.
If we are unable to resolve your concern, we may provide a partial refund, issued once the goods are returned in a timely manner. Refunds are made at the discretion of Harley and Rose.
Online and phone order refunds will be credited back to the original payment method.
In-store purchases may be refunded to the original credit card or via EFTPOS.
If you wish to cancel your order, you must provide notice at least 24 hours prior to the scheduled delivery date.
Cancellations received with 24+ hours’ notice will be refunded minus a $15 administrative fee.
Cancellations received with less than 24 hours’ notice will incur a 50% charge of the order value.
Orders already created or in the process of delivery cannot be cancelled.
Flowers, plants and trees are living products. Cut flowers generally last 3–5 days with proper care.
To help extend their lifespan, please:
Trim stems regularly
Replace vase water daily
Water floral arrangements daily
Keep flowers in a cool location, away from direct sunlight, heaters, air-conditioners, ceiling fans, TVs or warm windows
Premium dates incur higher prices due to market conditions outside our control. These include (but are not limited to):
Two weeks before, two weeks after, and including February 14 (Valentine’s Day)
Two weeks before, two weeks after, and including Mother’s Day
Two weeks before, two weeks after, and including Christmas
Two weeks before, two weeks after, and including New Year’s Eve
Delivery charges may be higher during these periods.
Prices and product availability may also be affected by COVID-related supply issues.
Sale items are not returnable or exchangeable.
For non-sale items, returns are accepted under the following conditions:
Items must be unused, unworn, with original swing tags/labels attached
Returned within 14 days of receipt
Items must be free from perfume, deodorant, stains or makeup marks
Refunds (excluding postage/freight) will be processed within 5 business days upon receiving the item in original condition.
Exchanges
If a garment is the wrong size, we will exchange it for the same garment in another size. Return postage and exchange postage are at the customer’s expense.
We cannot accept returns on:
Hats
Hair pieces
Earrings
(As per Australian health and hygiene regulations)
Faulty Goods
Faulty items may be replaced, repaired or refunded after assessment by our customer service team. Faults must be reported within 14 days of receiving the goods.
All returned products must be in original packaging, unused, unmarked, and not damaged due to misuse.
To lodge a return, please contact us with:
Order number
Email address and phone number used on the original order
Email: ohhey@harleyandrose.net.au
Refunds will be issued using the same payment method used for the original purchase.
Non-Defective Goods Fee
For warranty claims where items are assessed as non-faulty, a $10 non-fault fee applies.
Return shipping costs must be paid before the item is returned to the customer.
